What is Dynamics 365?

Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customers relationship management (CRM) software applications.

Accelerate success with the connected business cloud

Choose one, some, or all. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business—including sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results.

Turn prospects into engaged customers

  • Nurture more sales-ready leads.
  • Personalize buyer experiences.
  • Build customer relationships at scale.

Exceed your customers’ expectations

  • Empower your agents to take the right action.
  • Personalize customer interactions across channels.
  • Speed resolutions with automated workflows.

Resolve service issues before they occur

  • Deliver timely, proactive field service.
  • Detect service issues remotely with IoT.
  • Use insights to schedule preventive maintenance.

Accelerate your business growth

  • Elevate your financial performance.
  • Bring processes together to streamline operations.
  • Help your employees succeed.

Engage every shopper, everywhere

  • Create omnichannel customer experience.
  • Centralize merchandising, inventory, and fulfillment.
  • Personalize the shopping experience at every touch point.

Powerful flexibility, endless possibilities

Make Dynamics 365 your own. Seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, Microsoft 365, and hundreds of other familiar business tools—or add mixed reality and the Internet of Things (IoT) for innovative new experiences.

Get the right business outcomes with Dynamics 365

See how Dynamics 365 can accelerate results across your business—from employees and customers to products and operations.