Sage CRM offers business owners and managers dedicated tools to gain a complete view of how their sales teams are performing against targets. Visual reports, charts and dashboards enable at-a-glance assessments and informed decision-making.
Case management, SLA tracking, a central knowledgebase and powerful reporting, giving you the tools you need to offer your customers an excellent customer service experience.
With Sage CRM, you can effectively :
- Automate and manage the progress of customer service cases through standard workflows.
- Manage your team’s cases and monitor metrics like case volume and resolution times using graphical pipelines.
- Access the latest customer and support information from anywhere within the business.
- Engage in more meaningful conversations with customers based on the latest information from your teams.
- Report on critical customer service metrics quickly and easily.